Frequently Asked Questions

How can I return my product?

We are sorry that you want to return the product. First check whether the product meets the points below before you pack it and send it back.

  • You can go through this link from DHL purchase a return label at your own expense.
  • You register your return via Please state your order number.
  • The product must be undamaged.
  • The product must be returned within 14 days of receipt.
  • If the return has arrived at our warehouse, you will receive a message and we will refund your purchase amount within 7 working days.

The return address for returning the product is:

Intertaping B.V.

t.a.v. Return

Voorstraat 13

4793 ET Fijnaart.

The Netherlands

How much shipping costs do I pay?

The shipping costs for sending your purchased products at home can be found in the shopping cart during the checkout process.

The costs depend on the weight of your products.

A package to the UK costs € 18.99,- 

From €149.99 we ship your order for free within the UK

If you want to return a product, the return costs are for your own account.

When do I receive my order?

We ship your order the same day as soon as you place your order before 3 p.m. (excluding weekends and holidays). Orders placed on the weekend will be shipped on Monday. Your order can be tracked via a Track & Trace code from DHL.

How do I know if my order has been placed?

After every order you will receive a confirmation by e-mail. In addition, you always have the option to view the status of your order in your account. If you have any questions or comments, our customer service can be reached by email and telephone.

How can I contact customer service?

If you want to contact us with a question about a product or an order, you can do this via the contact form on the website or send an email to We aim to answer your email within 48 hours.

You can also call us during office hours on 0168-462454. We are available from 09:00 to 16:30.

If you have a question about where your package is, it is best to contact the DHL customer service.

I ordered the wrong product, can I exchange?

In some cases it is possible to exchange a product. Send an email with your order number to

Shipping costs for the new product to be sent are for the account of the consumer.

What payment methods are there?

We work with different payment methods. The most important are iDeal & Paypal. An overview of all payment methods can be found in the footer.

My product arrived damaged, what should I do now?

If your product arrives to you damaged, that is not the intention. We would then like to look at a solution together. It is best to send us an e-mail via with your order number and any photos of the product and we will contact you as soon as possible.

Are all items in the online shop actually available?

Of course we don't offer you anything that we don't have in stock. This gives you the certainty that receiving your order will not take long. However, it can happen that someone has just been ahead of you with your purchase. We therefore recommend that you pay for the items in the checkout as soon as possible.

Can price changes be made after I have ordered?

The prices displayed at the time of your order are also the prices you pay. Subsequent price changes will not affect your order.

Why should I create an account?

Registering with Intertaping B.V. offers you a number of advantages:

  • Use a different delivery address.
  • With your next order you have a shortened login process.
  • Overview of your orders already placed on your account with the status of deliveries and payments.

Is creating an account mandatory during an order?

No, this is not mandatory. Having an account has many advantages.

Where can I find the general terms and conditions of Intertaping B.V.?

From Terms and Conditions can be found in the menu at the bottom of the page. In addition, our general terms and conditions are offered during the entering of an order, without acceptance of our general terms and conditions we will not process an order.

Where can I go if I have a complaint?

If you have a complaint about our products or our service, you can contact us via the contact form or via You will receive a substantive response from us within 48 hours of receipt of your complaint.

If you are not satisfied with the handling of your complaint, you can also submit it to the Thuiswinkel Disputes Committee ( or to this Disputes Committee via the European ODR Platform (